Refund and Returns Policy – Elena Terentieva

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What if my order arrived damaged?
Don’t worry; we’re just as upset as you are! If your order arrives damaged, let us know straight away and we will arrange to have the item shipped back to us with a full refund to you.

Do you accept returns?
If your item is damaged we offer free returns within 14 days of delivery. We will fix the damage if possible and then resend it to you. If the damage cannot be fixed, we will offer a full refund.

Make sure you let us know straight away. Email hitdecor@gmail.com to arrange the return.

What if I don’t like the painting when I receive it?
Buying a piece of artwork is a very personal matter. It is important to us that any artwork that you buy is something you will enjoy. Though we take every step to ensure our artwork images have the exact likeness to the paintings, we understand it is not always the case and images are not the same as viewing the artwork in person.

Our guarantee is that we will fully refund the cost of the artwork if you decide not to keep it within 14 days of receiving it. Please return it to us within the 14 day period and upon receipt of the artwork we will issue you the refund. It will be necessary for you to pay the return freight only.

We expect the artwork to be returned in its original condition before refunding the purchase price. It is advisable to insure the artwork to its purchase amount as it remains the property of the buyer until received safely by hitdecor.com

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as souveniers item cannot be returned.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hitdecor@gmail.com

To return your product, you should mail your product to: hitdecor@gmail.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.